Privacy Policy
Summary
The Arsenal Women Supporters Club (‘Club’, ‘we’, ‘us’) is committed to protecting your personal data and handling it responsibly.
This policy covers the personal data that Arsenal Women Supporters Club processes whenever you interact with us, including when you engage with us online (such as on social media or by using our website), when you attend events, and when you correspond with us (such as by email, WhatsApp or over the phone). It also covers personal data that we may receive from third parties.
The sections below explain in more detail:
If you would like to know how we collect information about your use of our websites and social media sites, you can read our Cookies Policy here.
Personal data Arsenal Women Supporters Club collects from you
We collect personal data from your interactions with us, such as when you engage with us online (such as on social media or by using our website), attend an event, or when you email, WhatsApp or phone us.
The personal data we collect from you includes:
the name and contact details that you provide when you register as a member with us
your purchase, payment and address details
your marketing preferences, including any consents you have given us
your browser or device information
information about your use of our website
information about your engagement on social media, including on accounts belonging to Arsenal Women Supporters Club
your communications with us
Personal data Arsenal Women Supporters Club receives from third parties
Sometimes we receive personal data from third parties, in particular:
online personalisation providers tell us how you engage with our website
Why Arsenal Women Supporters Club processes your personal data
This section explains the reasons why we process your personal data and our legal bases for doing so.
Consent
If you’ve opted-in to receive information and offers relating to the Club and our commercial partners (for example by ticking a box on our website or via social media), then we’ll provide this information to you by email, text, or phone.
We also rely on your consent to process information about your use of our website and social media sites, so that we can improve your browsing experience and deliver online advertising that is relevant to you.
Wherever we rely on your consent to process personal data, you have a right to withdraw that consent. Click here for information on how to exercise your rights.
Legitimate interests
We process your personal data when necessary to pursue our legitimate interests in the following:
tailoring our websites and communications for you. We collect information about your engagement with us online (such as pages that you have visited on our website) and combine that with aggregated insights we have about our supporter base, to build a fuller understanding of your individual preferences
monitoring, improving and protecting our products, content and services
preventing abusive, discriminatory or otherwise inappropriate or offensive behaviour, whether in person or online, that is directed towards any football club (including their players or other members of staff), match official or any other individual attending or involved in a football match
administering any Membership you have with us
sending you some types of direct marketing, including by email and post
responding to your comments or complaints
undertaking, or inviting you to take part in, market research
querying whether you have had an issue completing an online form
managing legal claims, compliance, regulatory and investigative matters
You have a right to object to any processing that we undertake for our legitimate interests. Click here for information on how to exercise your rights.
Contract
We process your personal data when necessary for contractual reasons, such as to administer your account registration and competition entries and to provide products and services that you have requested.
Legal obligation
We are legally required to process your personal data in cases where we need to:
obtain parental consent to provide online services directly to children
respond to certain requests by government or law enforcement authorities
Who Arsenal Women Supporters Club shares personal data with
We will share your personal data with the following recipients:
Arsenal Football Club Plc, a company within the Arsenal Holdings Plc Group, for the purpose of administering our website
Facebook, so that we can display relevant advertising to you on their platform (your data is converted into a unique ID before it is shared with Facebook)
third party suppliers involved in: data insights; website hosting; online personalisation; advertising; tracking online abuse; systems maintenance; ticketing; database management; identity checking; payment processing; delivery logistics; facilities management; and credit and debt management
Personal data transfers outside of the UK
Where your personal data is transferred to a country outside of the UK, and that country is not subject to a UK Adequacy Regulation, we will ensure your data is protected by appropriate safeguards (for example, approved standard contractual clauses or a supplier’s Binding Corporate Rules).
How long Arsenal Women Supporters Club retains personal data
We retain personal data about your membership for as long as your account remains active, and for a limited period of time afterwards (in case you decide to reactivate your membership or have queries about it).
We retain personal data relating to your purchases for several years from the date of the relevant transaction. This is to understand your purchasing preferences and to meet our legal and contractual obligations.
Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in future.
We also retain information with the potential to give rise to legal disputes for 7 years.
Your rights to withdraw consent and to object (including to direct marketing)
Wherever we rely on your consent to process personal data, you always have a right to withdraw that consent.
You also have the right to object to any use of your personal data for direct marketing purposes, as well as to processing that we undertake based on our legitimate interests (including profiling).
Your other personal data rights
In addition to your rights to withdraw your consent and to object, you have the right to ask us:
for access to information about your personal data or for a copy of your personal data
to correct or delete your personal data
to restrict (i.e. stop any active) processing of your personal data
to provide you with certain personal data in a structured, machine readable format and to transmit that data to another organisation
These rights may not always apply, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping. If this is the case then we’ll let you know when we respond to your request.
How to contact us and exercise your rights
The easiest way to stop receiving information from us is by contacting our Data Protection Officer.
We will do our best to assist with any queries you have about your personal data within 30 days of receipt. You can contact our Data Protection Officer at any time using the contact details below. When you do so, please provide your full name, your preferred contact information, and a summary of your query.
Data Protection Officer
If you have unresolved concerns, you also have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. This is likely to be the Information Commissioner’s Office in the UK.
Last updated 1st April 2022
We suggest that you check back here for updates, as we will update this policy from time to time.